Privacy Policy

Effective Date: March 1, 2026

Welcome to Casino Incognito. Your privacy is important to us, and we are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

1. Information We Collect

We collect and process the following types of personal information:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, telephone number.
Account Data: username, password, and other registration details.
Financial Data: payment card details, bank account information, transaction history.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Data: information about how you use our website, products, and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide, operate, and maintain our gaming services.
To verify your identity and comply with legal and regulatory requirements, including anti-money laundering (AML) and age verification.
To process your transactions and manage your account.
To communicate with you, including sending important notices and marketing communications (where you have consented).
To improve our website, products, and services through analysis and research.
To detect and prevent fraud and other illegal activities.

3. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

Contractual necessity: to perform our contract with you.
Legal obligation: to comply with laws and regulations.
Consent: where you have given us permission to do so.
Legitimate interests: for purposes such as fraud prevention, marketing, and improving our services, provided these do not override your rights.

4. Sharing Your Information

We may share your personal data with:

Regulatory and law enforcement authorities as required by law.
Service providers and partners who support our business operations, including payment processors, IT service providers, and marketing agencies.
Affiliated companies within the Casino Incognito group.

All third parties with whom we share your data are required to keep your information secure and confidential.

5. International Transfers

Your information may be transferred to, and processed in, countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

7. Your Rights

You have the following rights regarding your personal data:

The right to access your personal data.
The right to rectify inaccurate or incomplete data.
The right to erasure (to be forgotten), subject to certain conditions.
The right to restrict processing.
The right to data portability.
The right to object to processing based on legitimate interests or direct marketing.
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been mishandled.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please see our Cookie Policy.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected such data, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Casino Incognito
Email: [email protected]
Address: 45 High Street, London, SW1A 1AA, United Kingdom
Phone: +44 20 7946 0958